ReviewApp.Mobi ReviewApp.Mobi Help Desk Knowledgebase
FAQ
Suggested knowledgebase articles:

Knowledgebase FAQ

Articles in this category

What if you have lost all reviews between 5 and 10 April 2018

Apple, in the period from March 29 to April 7, did update iOS to version 11.3. As a result, the algorithms of reviews were changed. A lot of reviews have been removed in all apps on these dates. Organ...
From November 2021, users on phones will start to see ratings specific to their registered country

Ratings and reviews are important. They provide valuable quantitative and qualitative feedback on your users’ reported experience of your app or game, and the broader service that you offer. That’s wh...
What guaranties ReviewApp gives to clients

Average time of live of our ratings and reviews (this is average time, please note that it can be different for your app): iOS: 6+ month, usually permanent. Android: 4+ month, usually permanent. As yo...
Why do reviews from AppStore or Google Play get lost or deleted?

Due to the increasing number of rating and reviews getting deleted from the AppStore and Google Play online stores we no longer guarantee refunds for ratings and reviews if they were deleted, since th...
Do you guarantee all the reviews will have a 5-star rating?

We do not recommend using only 5 star reviews, as it may look dubious and cause suspicion among new users. However, we can do it if you need to improve your reputation. 
Can my app be banned if I buy reviews?

No! There can be no ban, since we do not use bots. All of our revi
How to get a discount?

We give discounts for large advertising campaigns. Here is discounts: From 50 to 199 pcs - 5% From 200 to 399 pcs- 10% From 400 to 649 pcs - 15% Over 650 pcs - 20% You will receive a discount autom...
Can the campaign be ‘extended’?

Yes, of course, and not only is it possible, but also necessary! 
How many reviews will be published?

You will receive as many reviews as you ordered, probably even more (3-5%). 
Why don’t reviews appear right away?

Publication of reviews in the app stores takes 1 to 48 hours. This means that after writing the texts will appear in the app store after a while. On average, it takes about 30-48 hours for a review to...
Are reviews written by robots?

Absolutely not! No robots, only real users with real devices, unique IP addresses and purchase and download histories.
What happens after the order is placed?

Immediately after payment and change of the order status to ‘In progress’: Within the

How to minimize the number of deleted reviews?

There is no perfect and guaranteed way to do it, but you can reduce the percentage of deleted reviews by following these simple recommendations: 
How to track the ordered review releases?

  1. Reports of our moderators (more details) 2. ReviewApp Parser (
How to manage the review content?

There are the following management options: Full delegation to the contractors
Why did I receive an email from Apple about manipulating reviews and what is the risk of this

You may have received an email from Apple with the following content:  We are writing to inform you that your company is not in compliance with the Apple Developer Program License Agreement (PLA). Sec...
How to raise the required rating with guaranteed results

You give us link to your app, geos list for fixing and your target rating.  For example: for ____ app fix ratings at US, GB, ES, FR to 4.5.  After that we make calculation and send you number of 5 sta...
Statuses of orders

Here you can find description of each status at platform: Not Paid - Order is not paid, you have to Checkout button to pay. Paused - Order is on pause. You can see the reason of pause below the status...
For Agences and resellers

Thanks for your interest to our business.  We offer advertising agencies and resellers individual conditions for our services: Personal manager; Sign the Contract with personal conditions; Invoices an...
How to track the orders

App installs with keywords On ReviewApp side: we track installs with dynamic app rank position.
Extended guarantee to your orders for ratings and reviews

You can add extended guarantee to your orders for ratings and reviews. We guaranteed refill all missed once for free during additional guarantee period. We offer for you 3 options: Additional guarante...