My order is on Process and progress bar is not 0%, but I don’t see any new ratings or reviews on the store

Please be sure that you checking reviews and ratings with correct locale:

iOS: https://apps.apple.com/us/app/viber-messenger-chats-calls/id382617920

Android: https://play.google.com/store/apps/details?id=com.viber.voip&hl=en&gl=US

You can always check reviews with our free parser: Instant parsing of AppStore and Google Play reviews

If you still do not see reviews and ratings, please feel free to contact with us.