How we create an order report?

First of all, it should be noted that you need to look only at the folder in Google Drive that stands opposite your order:

There are all the reviews from us.

Each review is moderated manually by the order manager.

As for the email report, which you receive when you execute the order, it has ALL the reviews that an app gets (it is written in the letter sent at the time of payment for the order).
This is done specifically so that you could track the dynamics of reviews in general.

Sometimes reviews get deleted. If our review is deleted, we republish the review, it's not a problem, it happens.
In our practice, it doesn’t have any negative effect on the app, since even organic reviews are often removed from the store - Apple and Google overdid it with the moderation.